Terms of Service

The Entry Point is an online careers tool for students and graduates. It reviews your CV with Red / Amber / Green feedback and a score, helps you tailor it to a job description, drafts cover letters and answers to application questions, and offers a careers-coach chat. Much of this is generated by AI (see section 6).

We are operated by [COMPANY LEGAL NAME], company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS]. Contact: info@theentrypoint.uk.

You must be at least 16 years old. If you are under 18, please check with a parent, guardian or teacher first. The service is intended for personal, non-commercial use in preparing your own job applications.

• Give accurate details and keep your password safe. You are responsible for activity on your account.
• Tell us straight away at info@theentrypoint.uk if you think someone else has accessed it.
• You can delete your account at any time from your Profile page. This permanently deletes your CVs and everything linked to them.

• Every account includes 2 CV reviews (each new CV you create, including a duplicate or tailored copy, uses one) and 2 cover letters (the first letter for each CV uses one).
• Regenerating a cover letter for a CV that already has one, re-running a review and editing are free.
• You can buy an add-on pack that gives +2 CV reviews and +2 cover letters. Prices are shown before you pay. Payments are processed by [PAYMENT PROVIDER].
• Deleting a CV does not refund the credit it used. Credits have no cash value and cannot be transferred.
• Refunds: [REFUND POLICY]. This does not affect your statutory rights, including your right to cancel a purchase of digital content within 14 days unless you asked us to start providing it straight away and acknowledged that you would lose that right.

You own the CVs, job descriptions, answers and other material you add (“your content”), and the outputs generated for you. You give us a non-exclusive licence to store, copy, process and transmit your content, including sending it to our AI and hosting providers, only as needed to provide the service to you. This licence ends when you delete the content or your account, except for residual copies in backups that expire on their normal cycle.

Only upload content you have the right to use, and don't upload other people's personal data unless it belongs on your CV (for example a referee who has agreed).

• Feedback, scores, cover letters, answers and chat replies are generated automatically and can be inaccurate, incomplete or unsuitable.
• You must check everything before you use it, especially facts, figures, dates and names. Never submit anything that isn't true about you.
• Scores and feedback are guidance, not an assessment by an employer. We do not guarantee interviews, offers or any outcome from using the service.
• The service is not a substitute for advice from your university careers service or a qualified adviser.

You must not:

• break the law, or use the service to deceive employers (for example by inventing qualifications or experience);
• upload malware, or try to probe, overload, scrape or get around the service's security or usage limits;
• access another person's account or data, or share your account;
• resell the service, or use automated means to access it without our written permission;
• upload content that is unlawful, abusive or infringes someone else's rights.

The service, its software, design, branding and built-in guidance belong to us or our licensors. We give you a personal, non-transferable right to use it in line with these terms. Your content stays yours (section 5).

We aim to keep The Entry Point available and working well, but we can't promise it will be uninterrupted or error-free. AI providers can be slow or unavailable, and the service may then fall back to built-in feedback. We may change, suspend or withdraw features. If a change materially reduces what you paid for, we will tell you and you may be entitled to a refund for unused paid credits.

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
• We provide the service for private use. We are not liable for business losses, or for decisions employers make about your applications.
• Subject to the above, our total liability to you is limited to the amount you have paid us in the 12 months before the claim, or £50 if that is higher.
• Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or your rights under the Consumer Rights Act 2015.

You can stop using the service and delete your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, and will tell you why unless the law prevents it. Sections 5, 8, 10 and 12 continue to apply after the terms end.

These terms are governed by the law of England and Wales. You and we can both bring claims in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts. Please contact us first at info@theentrypoint.uk so we can try to resolve any problem.

We may update these terms. We will change the “Last updated” date and tell you about significant changes before they take effect. If you don't agree, you can delete your account.